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Get the most out of your workforce with The Centre. We can assist you with:

Job Analysis

Every process has a beginning, and in hiring/recruiting, it is usually job analysis.

Understanding what you require in a new position will help you determine the skills, abilities and attributes you need in a new employee.

Our professional and qualified staff can offer free assistance to:

• Help you create a comprehensive list of must-haves under headings such as experience, education, soft skills and technical abilities

To discuss your hiring needs, please contact us: yourworkforce@thecentre.on.ca ¦ 905-333-3499, x197 ¦ Fill out our contact form

Free Online Resources

1) Read Service Canada’s 8 Steps of Job Analysis

2) The Ontario Skills Passport can be used to identify the Essential Skills required for your position

Post a Job

A well written job posting advertised in the most strategic places will result in the best possible applicants for your vacant position.

Our professional and qualified team can assist you to

• Create clear and accurate job postings
• Find free and low cost options for advertising your job vacancies

For more information on posting a job, please contact us: yourworkforce@thecentre.on.ca ¦ 905-333-3499, x197 ¦ fill out our contact form

Free Online Resources

1) Read Service Canada’s advice on writing job descriptions

2) Post your job openings on Service Canada’s Job Bank

Pre-Screen Candidates

Why waste your time bringing in the wrong candidates for job interviews?

Knowing how to select the right candidates from a pile of resumes and pre-screening job applicants with strategic phone interviews will ensure you have the right candidates in front of you during the personal interview.

Pre-screening candidates can be an enormously time consuming task.  You may receive dozens or even hundreds of resumes for one single vacancy.

A candidate screening package can save you precious time and staffing dollars.  Our team at The Centre can:

• Screen your applications (resumes, cover letters, forms) on your behalf, according to your customized list of requirements
• Provide you with an overall score for each candidate and a list of the top candidates
• Perform telephone screening interviews on your behalf
• Help you design your in-person interview process and questions

To discuss your hiring needs and to design a candidate screening package that works for your company, please contact us: yourworkforce@thecentre.on.ca ¦ 905-333-3499, x197 ¦ Fill out our contact form

Free Online Resources

1) Read Service Canada’s tips on screening job applicants the right way

Find Qualified Candidates

Choose the right candidate for the job. Our free hiring assistance will provide you with:

• A short list of pre-screened candidates who are ready and interested to work for you
• Opportunities to try out chosen candidates in a work placement
• Assistance with designing orientation and training plans
• On-the-job coaching while your new employee learns the ropes and gets comfortable
• Help identifying ways for your new employee to upgrade their skills as needed
• Host your company’s job fair

Training incentives are available to give you an opportunity to hire and train a new employee from our hiring pool while we reimburse you for part of their wages.

The length of the reimbursement period will depend on the hourly rate and training requirements of the individual. These incentives are a win-win opportunity: the new worker gains the skills and experience needed for your business and you gain a trained employee and financial acknowledgement of the time it takes to conduct the training.

Eligible employers must:

• Have a business licensed to operate in Ontario
• Be hiring candidates that will complement existing staff and not result in lay-offs
• Have WSIB (or the equivalent) as well as third party liability insurance

To find out how we can help your company access qualified candidates, please contact us: yourworkforce@thecentre.on.ca ¦ 905-333-3499, x197 ¦ Fill out our contact form

Free Online Resources

1) Access the Canadian Human Rights Commission’s online guide to hiring employees with disabilities

2) Find out about the benefits of hiring newcomers from hireimmigrants.ca and skillsinternational.ca

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Find an Apprentice or Skilled Tradesperson

We offer pre-apprenticeship training in the construction, electrical and manufacturing trades, and we work with employers and companies of all sizes to help them connect with skilled, qualified and pre-screened graduates of these programs. 

To find out how we can help your company access skilled, qualified skilled trades apprentices, visit the Skilled Trades – Hire a Graduate page or please contact us: yourworkforce@thecentre.on.ca ¦ 905-333-3499, x197 ¦ Fill out our contact form

 

If you hire an apprentice you may also be eligible for tax incentives. Visit our Apprenticeship Tax Credits page page to find out more information.

 

Free Online Resources

1) Apprenticesearch.com is a free service designed to help connect apprentices and employers across Ontario.

2) Information from Ontario’s Ministry of Training, Colleges and Universities about hiring apprentices for your workplace

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If you hire an apprentice you may also be eligible for:

Apprenticeship Employer Signing Bonus

This incentive is available to employers who hire, register and train an apprentice as part of their participation in Employment Services (ES) Job Matching, Placement and Incentives. The first $1,000 payment is paid when an individual’s apprenticeship training agreement or apprenticeship contract is signed/registered with the Ministry. The final $1,000 payment is paid six months from the apprenticeship signing/registration date if the apprentice is still working and training with the same employer.

The Apprenticeship Job Creation Tax Credit (AJCTC)

The AJCTC is a non-refundable tax credit equal to 10% of the eligible salaries and wages paid to eligible apprentices with respect to employment after May 1, 2006. The maximum credit is $2,000 per year for each eligible apprentice.

For more information please see the AJCTC page on the Canada Revenue Agency’s Website.

The Apprenticeship Training Tax Credit (ATTC)

A refundable tax credit is available to employers or sponsors who hire and train apprentices in certain skilled trades. The maximum credit available to employers or sponsors is $10,000 per qualifying apprentice, per taxation year, with a maximum 48 months per qualifying apprentice; up to $40,000 per apprentice.

For more information please see the ATTC page on the Canada Revenue Agency’s Website.

Job Interview

The purpose of a job interview is to gain information. You want to know about the qualifications and personal qualities of the candidate, and the candidate needs to find out as much as possible about your company and the position.

Our professional and qualified staff can:

• Help you design an in-person interview process and questions, tailored specifically to your company and your job vacancy
• Perform telephone screening interviews on your company’s behalf
• Connect you to various candidate screening tools

To find out more about interviewing to get the results you need, please contact us: yourworkforce@thecentre.on.ca ¦ 905-333-3499, x197 ¦ Fill out our contact form

Free Online Resources

1) Read tips from Service Canada about interviewing candidates.

2) Find out of an interview candidate has the skills you are looking for with the Essential Skills Hiring Checklist.

3) Find 2,000 sample interview questions organized by topic.

Candidate Assessments

Successful companies are built with the right people doing the right jobs.

Getting the right people on your team is one of the keys to achieving business success. Enhance your candidate selection process by incorporating a candidate assessment. Our candidate assessments will help you to select the “best fit,” and develop and retain top talent.

Personality assessments can help you determine whether a candidate’s temperament, values and workplace behaviours match what you are looking for.

Personality assessments provided by The Centre include:

• Personality Dimensions™
• Strong Interest Inventory™
• CHOICES™ values and interests assessments
• Myers-Briggs Type Indicator™
• DiSC™

Skills and aptitude testing can help you determine whether a candidate’s workplace skills and aptitudes are a good fit for the role and your company.

Skills and aptitude assessments provided by The Centre include:

• Software Skills Testing
• SkillsScan™ Skills Assessment
• Typing Skills Testing
• Management Skills Profile
• Supervisory Skills Profile
• Service Profile
• Sales Profile
• Test of Workplace Essential Skills (TOWES)

To discuss options for candidate pre-screening assessments, please contact us: yourworkforce@thecentre.on.ca ¦ 905-333-3499, x197 ¦ Fill out our contact form

Reference Checks

Gain greater insight into the candidate's skills, knowledge and abilities from someone who has actually observed the candidate’s performance.

Since past performance is often the best indicator of future performance, references allow you to talk to past supervisors in order to determine if the applicant being considered is suited for the role. These checks help you confirm information on the candidate's application form and resume.

Free Online Resources

1) Visit Monster.com for advice on how to get real information when conducting reference checks.

Make the Offer

You’ve decided on the best candidate for the job, so now it’s time to make the job offer.

Should you do it verbally? In writing? Learn strategies to “close the deal” while protecting yourself in the process.

Free Online Resources

1) Visit Monster.com for a list of resources that will help you determine a job’s market value, make an offer, negotiate salary, etc.

2) Read about the benefits of effective employee orientations here.

Workplace Essential Skills

Training improves employee engagement, satisfaction and retention. Properly trained staff are happier and more likely to remain with a business.

Any of the following topics can be customized to meet the needs of your workforce:

• Change & Transition Management
• Communication Skills
• Customer Service Skills
• Emotional Intelligence
• Effective Teamwork
• Team Building: Personality Dimensions^® (True Colors^®)
• Time Management
• Stress Management
• Effective Presentation Skills
• Writing Effective Business Communications
• Root-Cause Problem Solving
• Conflict Resolution
• Supervisory & Management Skills

All of these topics can be delivered to a group of employees or through one-to-one coaching sessions with individual employees.

We have fully-equipped training facilities to accommodate employee groups or can travel to your company to provide training on-site.

For a free 30-minute training needs consultation, please contact us: yourworkforce@thecentre.on.ca ¦ 905-333-3499, x197 ¦ Fill out our contact form

“Summer in Smallywood” is a free educational video game designed to increase the Essential Skills of Oral Communication, Working with Others and Thinking Skills amongst young adults.

Visit the website to play the game and download the Facilitator Resources.

Computer Software Skills

Training increases worker productivity. A 2% increase in productivity has been shown to net a 100% return on investment in training.

Any of the following computer skills topics can be customized to meet the needs of your employees:

• Transitioning to Microsoft Office^© 2007 or 2010 (from 2000 or 2003)
• Basic, Intermediate and Advanced Level of any of the following Microsoft Office^© programs:
• Word
• Excel
• Power Point
• Access
• Outlook
• Project

Computer training can be designed for groups of employees or for individuals on a one-on-one basis. We have fully-equipped training facilities to accommodate employee groups or can travel to your company to provide training on-site.

For a free 30-minute training needs consultation, please contact us: yourworkforce@thecentre.on.ca ¦ 905-333-3499, x197 ¦ Fill out our contact form

Supervisory and Management Skills

Nearly 30% of employees who leave their jobs do so because they are unhappy with their direct supervisor or manager. Effective training for supervisors and managers can improve a company’s competitive edge by reducing employee turnover and increasing employee engagement and satisfaction.

Any of the following supervisory and management topics can be customized to meet the needs of your workforce:

• Stepping into Supervision
• Growing Your Leadership Style
• Building Effective Teams
• Team Building: Personality Dimensions^®(True Colors^®)
• Leading Through Change
• Delegation, Empowerment and Accountability
• Coaching for Performance
• Performance Management
• Succession Planning
• Achieving Excellent Customer Service
• Time Management
• Conducting Effective Meetings and Presentations
• Writing Effective Business Communications
• Conflict Resolution

All of these topics can be delivered to a group of employees or through one-to-one coaching sessions with individual employees.

We have fully-equipped training facilities to accommodate employee groups or can travel to your company to provide training on-site.

For a free 30 minute training needs consultation, please contact us: yourworkforce@thecentre.on.ca ¦ 905-333-3499, x197 ¦ Fill out our contact form

Human Resources Management Skills

Training improves employee performance…in quality, quantity, speed, safety, problem solving, attitude, ethics, motivation, leadership, and communication.

Any of the following Human Resources Management topics can be customized to meet the needs of your workforce:

• Effective Recruitment & Selection Processes
• Writing Effective Job Postings
• Conducting Behaviour Based Interviews
• Screening Applicants
• Conducting Candidate Assessment
• Designing a Rewards and Recognition Program
• Implementing Performance Management
• Succession Planning

All of these topics can be delivered to a group of employees or through one-to-one coaching sessions with individual employees.

We have fully-equipped training facilities to accommodate employee groups or can travel to your company to provide training on-site.

For a free 30-minute training needs consultation, please contact us: yourworkforce@thecentre.on.ca ¦ 905-333-3499, x197 ¦ Fill out our contact form

Workplace English as a Second Language

Workplace English as a Second Language

Training saves supervisory and administrative time and costs. The less time and money a manager needs to spend on monitoring and guiding employees, the more time is freed up for more profitable activities.

 

We offer free customized English classes for your employees based on your company’s needs. This can help employees:

• Become more proficient at their jobs
• Increase Health and Safety awareness
• Gain confidence at work
• Prepare for promotions
• Learn specific job functions
• Improve pronunciation

For a free 30-minute training needs consultation, please contact us: yourworkforce@thecentre.on.ca ¦ 905-333-3499, x197 ¦ Fill out our contact form

 

 

 

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Panalpina Inc.

Staff at Panalpina found that The Centre’s Specialized Language Training program helped them to improve their confidence and become more successful in the workplace.

 

 

Technicolor Canada Inc.

The Centre's Specialized Language Training program helped staff at Technicolor Canada Inc. become more proficient in the English language for work. Watch this video to hear about one employee's experience.

Outplacement Services

Prepare your staff. Protect yourself. We can provide high quality, sensitive and cost-effective outplacement services. 

Benefits to Your Company

• Your reputation with all stakeholders will be enhanced as you provide specially targeted support to affected employees
• You are better protected against potential lawsuits from laid-off workers
• You face minimum disruption to your business throughout the restructuring process
• Your employees view you as an ethical and responsible employer
• Your one contact at The Centre ensures that you get the outplacement package that best suits your employee’s needs

Benefits to Your Staff

• Improved employability as they learn to market their skills more effectively
• Restored confidence through this difficult time
• Guidance, advice and support from leaders in the field

Salaried Workers:

The Centre can provide two comprehensive packages, each providing clients with assessment results, a defined career goal, and a personalized re-employment plan that includes short, medium and longer-term goals.

• Standard Package (4-6 weeks in length)
• Extended Package (12-14 weeks in length)

Hourly Workers:

• One-on-one counselling with a qualified career counsellor
• Resume and cover letter development
• Career transition workshops and career decision-making programs
• Aptitude and interest assessments

For more information about our outplacement packages, please contact us: yourworkforce@thecentre.on.ca ¦ 905-333-3499, x197 ¦ Fill out our contact form

Career Transition Support

Is your company restructuring or downsizing and not required to offer outplacement services?  

We can create career transition support services to meet your company’s needs, including the following:

• Group-based career planning and job search workshops
• One-to-one career coaching services
• Resume and cover letter development service

Your former employees may also be eligible for assistance through our free employment services.

For more information about career transition services, please contact us: yourworkforce@thecentre.on.ca ¦ 905-333-3499, x197 ¦ Fill out our contact form

Ending Employment

Exit Interview

An exit interview can help you as an employer gain valuable information about a departing employee’s experience with your business. They can also provide valuable insight about skills and abilities required to perform the job that the employee is vacating.

Free Online Resources

1) Read Service Canada’s list of guidelines and issues to explore with your departing employee.

Record of Employment

An employer is required to issue a Record of Employment (ROE) each time there is an interruption of earnings for an employee. For example, an ROE would be issued when an employee is laid off, terminated, or resigns.

Free Online Resources

1) Service Canada provides a printable guide and online instructions on how to complete an ROE.

2) Save time and increase productivity by submitting ROEs to Service Canada online. Visit ROE Web for more information and to register.

Outsourcing Human Resources

Outsourcing your human resources functions can help improve organizational performance by creating change along four principal fronts:

1) Reducing costs

Areas most likely to see a reduction in cost to a business are:

• Recruitment and selection
• Reducing staff numbers
• Introducing new skills and working practices

2) Increasing effectiveness of HR delivery

• Faster employee recruitment by experienced providers
• Mitigating exposure to risk
• Modifying individual incentives and employment terms
• Improving workplace attitudes

3) Providing greater expertise:

• Gaining access to best practice HR products and services
• Benchmarking activities
• Improved access to resources and research not available internally
• Ensuring compliance with current legislation

4) To aid organizational growth:

• Fast-growing organizations can lack the HR capacity to deliver business objectives, making HR outsourcing an attractive solution.

Whether you need to grow your business, develop and retain your workforce or hire staff, The Centre can help.

For a free 30-minute training needs consultation, please contact us: yourworkforce@thecentre.on.ca ¦ 905-333-3499, x197 ¦ Fill out our contact form

Workers' Rights

Health and Safety

The Workplace Safety and Insurance Board (WSIB) works for you by providing guaranteed no-fault workplace insurance that protects you from costly court settlements and provides services and support when you need it.

Explore services and information from WSIB to help keep your workers safe.

Free Online Resources

1) Preventing work-related illness and injury is the most important job at any workplace. Visit the Ontario Ministry of Labour page for prevention tips.

2) View health and safety information for each province and territory on Canada’s National Workplace Health and Safety website

Employment Standards Act

The Employment Standards Act (ESA) sets out rights of employees and requirements that apply to employers in most Ontario workplaces.

Free Online Resources:

1) Get a copy of “Your Guide to the Employment Standards Act, 2000”

2) Click the links for specific information on wages and hours of work.

3) ESA information is also available for young workers from the Ontario Ministry of Labour for young workers and new workers

Accessibility for Ontarians with Disabilities Act

Find out what you need to do to make your business or workplace accessible and compliant with the Accessibility for Ontarians with Disabilities Act (AODA) and learn about the benefits by reading this quick guide or visiting Making Ontario Accessible.