What is Emotional Intelligence?
Daniel Goleman explains the four domains of emotional intelligence.
Refer to this website for further details – mindtools.com
EQ becomes very important when hiring
Studies show that EQ (Emotional Quotient), once referred to as ‘soft skills/communication skills’ may be twice as important as IQ (Intelligence Quotient) as an indicator of success in business, especially when dealing with people/customers.
EI (Emotional Intelligence) is the ability to recognize our own feelings as well as those of others. It’s our ability to engage emotionally in effective ways in order to facilitate positive outcomes in our relationships. To give you an example of what EI is about, the Greek philosopher Aristotle once made a comment on anger. He said, ‘Anyone can become angry – that is easy, but to be angry with the right person, to the right degree at the right time for the right purpose and in the right way – this is not easy.’
EQ is how one measures emotional intelligence. IQ measures cognitive ability, use of reason, mental outcomes, logic, and analytical skills.
It was generally thought that people with high IQs would be more successful. But think back to your school days. Who were the high performers and where are they now? I know one person reported to have a very high IQ – Mensa* in fact, who has been unemployed more often than employed and when employed, the positions were generally low level jobs. In fact, a study of Harvard grads in medicine and law found that entrance exams (similar to IQ tests) had zero correlation with career success.
When hiring customer service reps, or any other position, hiring the right person for the right job is critical for business success. Much research has been done on EI and work success. Ideal profiles have been created and ideal combinations for EQ (Emotional Quotient) factors for various occupations are now available. For example, if a company wants to hire a salesperson, the candidate should show some degree of the following five EQ factors:
- Self-Actualization: The ability to realize one’s potential capacities and to strive to do that which one wants to do and enjoys doing. Potential candidates demonstrate this by being excited about the possibilities in the work and how they will convey this positive emotion to customers, staff etc.
- Assertiveness: the ability to emotionally express feelings, beliefs, and thoughts, and defend viewpoints in a non-destructive way.
- Happiness: the ability to show that one is emotionally satisfied with one’s life, that enjoys oneself and other people as well, and that one can have fun.
- Optimism: the ability to emotionally see the ‘silver lining’ in situations or to look at the brighter side of life and to maintain a positive attitude, even in the face of adversity.
- Self-Regard: the ability to emotionally look at and understand oneself, respect and accept oneself, accept one’s perceived positive and negative aspects as well as one’s limitations and possibilities.
EQ levels are not necessarily fixed. Under the right conditions, a person can grow and learn how to control impulsive feelings and behaviours.
EQ levels differentiate great leaders from ordinary ones.
* Mensa refers to the largest, most famous high IQ society open to people who score at the 98th percentile or higher on a standardized intelligence test.
Emotional Intelligence and Performance
Travis Bradberry makes the point that emotional intelligence is linked to performance – forbes.com
- What does this mean for the newcomer who is job searching?
- In a job interview you must demonstrate / convince the interviewer that you have a high EQ. This depends on the following:
- The way you answer emotional intelligence interview questions
- Recognizing an emotional intelligence interview question
This means you need to convince the interviewer of the value you will bring to the organization.
Some EQ Interview Questions
How do your colleagues benefit from working with you?
Tell me about a time when understanding someone else’s perspective helped you accomplish a task or resolve an issue.
Interview Questions About Your Emotional Intelligence – Alison Doyle
Websites to find EQ Interview Questions
- On this website questions are organized according to the various factors of EQ – eitrainingcompany.com
- 45 Emotional Intelligence Interview Questions – careers.simplicable.com
- This website provides questions and answers – jobsearch.about.com
- How do you evaluate success?
- If you could relive the last 10 years of your life, what would you do differently?