For success, attitude is equally as important as ability
– Harry F. Banks
This module focuses on the importance of providing quality service, both internally and externally in any organization. It shows the connection of attitude, soft skills and emotional intelligence to quality service delivery. The way we exhibit or talk about our skills in the area of service delivery can impact success in our job search or job performance.
Customer Care Skills : The most important thing is attitude
“ be sure to note a sunny disposition and a willingness to go the extra mile over someone with greater technical skills. It is much easier to increase the technical skills of an employee than modify undesirable behavior. Employees who excel at customer care have a natural desire to serve and express genuine empathy when conversing with upset customers.”
In this video Bob Farrell talks about the importance of a good attitude in providing great customer service.